Frequently Asked Questions
Everything you need to know about your Vixen shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific brand dimensions for the best fit.
What payment methods do you accept?
Vixen accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You have a 60-minute window after placement to request a cancellation or modification via our live chat.
Are your materials sustainably sourced?
We are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2026.