Returns & Exchanges
At Vixen, we want you to feel confident in every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your selection isn't the perfect fit, we are committed to making your exchange or refund as effortless as possible.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely place the unworn garments back into their original packaging, ensuring all labels and hygiene seals remain intact.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our quality team inspects the returned items, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing